It may sound simple and quick to say how well your business does to satisfy its customers. Hearing such as: – "We're increasing our turnover by 14% year to date" "Our customer complaints are now less than 4% or our transactions" … may sound like music to the ears, but that's just the time it needs to be very careful. Nieman Foundation has firm opinions on the matter. A periodic measurement of where their organization, not according to some of the false figures easy, you just might make a difference in how well we are doing now, and in the future. Try these quality statements and establish a mechanism by which will be reviewed monthly – Yes, that's right, monthly. This should be thorough and objective.

And maybe even the scores made by a representative of his people in all areas of your business – then the object and get a true picture of how they are scoring. It is a great activity to score each of 10, a month tracker per month and each time you review, ask yourself the question – "What should we do to make our score by 3 points" Make it point by point and then after that 3-point question, the work of a monthly action plan, so that step by step, gradually improving. (Note: – If you are too close to a score of 10 to go three points – upgrade your statement!). Then and only then, progress is sustainable and that can reset the questions over time to a higher level. Then you will truly be the best in its class! Quality Statements: – We use a variety of staff to monitor customer service on a regular and consistent and we can say we know our client groups clearly listened to customers about our products and proactively seek to resolve problems is noted and congratulate our people and equipment when they work well and complete address visible participating in activities of customers Our people enjoy the challenge of changing our organization and our people have become the values Our customers are working with us easy and enjoyable We know what our people feel about working here and always do better We meet with teams and individuals who can respond quickly to changing circumstances, whatever Keep track of these – visually represent a very public place for its people. Involving many of them in monitoring, finding solutions and taking responsibility for change where necessary and your business, its people and prosper. One final point. Starting is good, being able to demonstrate success in 12 months is nothing – as is still done this comment at the time.

Martin Haworth is a Business and Management Coach. a l works worldwide, mainly by phone, with small business owners, managers and business leaders. It has hundreds of hints, tips and ideas on its website (Note to editors. Feel free to use this article if you think you might be of value – that would be nice if you could include a live link) … helping you, to help his people, to help grow your business …